Call Red Truck Plumbing Privacy Policy
Call Red Truck Plumbing
202 Davis Grove Circle, Suite 103, Cary, NC 27519
Phone: 984-231-4475
Effective Date: [7-13-26]
Call Red Truck Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website at callredtruck.com (the “Site”) and to information collected when you contact us or schedule services.
By using our Site or providing us with your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a contact or service request form — such as your full name, phone number, email address, ZIP code, and the details of your message or service request.
- Schedule service online — through our online booking tool, which may collect your name, contact information, service address, and appointment details.
- Call, email, or text us — including any information you choose to share about your property or plumbing needs.
- Apply for financing — through our third-party financing partner (see Section 4). We do not collect or store your credit application, credit score, or financial account details; those are submitted directly to the financing provider.
Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect:
- Device and usage data — IP address, browser type, operating system, pages viewed, time spent on pages, referring website, and general geographic location (city/region level).
- Cookies and similar technologies — small files stored on your device that help the Site function, remember your preferences, and measure site performance. See Section 6 for details and your choices.
We do not knowingly collect precise GPS location from your device.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested quotes or estimates;
- Schedule, confirm, perform, and follow up on plumbing services;
- Process payments and maintain service records;
- Send appointment reminders and service-related communications by phone, email, or text message (with your consent, where required);
- Improve our website, services, and customer experience;
- Analyze site traffic and marketing effectiveness;
- Comply with legal obligations, resolve disputes, and enforce our agreements;
- Protect against fraud, security threats, or misuse of our Site.
We do not sell your personal information.
3. Text Messaging (SMS) Communications
If you provide your mobile phone number, you may receive text messages from us related to your service requests, such as appointment confirmations, reminders, technician arrival updates, and follow-ups.
- Message frequency varies based on your service activity.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
4. How We Share Your Information
We share personal information only as described below:
- Service providers. We use trusted third parties to operate our business, such as online scheduling and field-service software, payment processors, website hosting, email delivery, and analytics providers. These providers may access your information only to perform services on our behalf and are obligated to protect it.
- Financing partner. Our Site includes a financing tool provided by Hearth (or a similar financing partner). If you use it, the information you enter — including any financing application — is collected directly by that partner under its own privacy policy, not ours. We encourage you to review their policy before applying.
- Legal compliance. We may disclose information if required by law, subpoena, or court order, or to protect our rights, property, safety, or that of others.
- Business transfers. If our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction, subject to this Privacy Policy.
We do not sell or rent your personal information to third parties, and we do not share it with third parties for their own direct marketing.
5. Third-Party Websites and Embedded Content
Our Site may contain links to, or embedded content from, third-party websites and services — for example, embedded maps, financing calculators, online booking widgets, review platforms, and social media pages. These third parties may collect information about you when you interact with their content, governed by their own privacy policies. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.
6. Cookies and Analytics
We use cookies and similar technologies for the following purposes:
- Essential cookies — required for the Site to function properly (e.g., security, page navigation, cookie consent preferences).
- Functional cookies — remember your preferences and improve your experience.
- Analytics cookies — help us understand how visitors use the Site (e.g., Google Analytics), so we can improve content and performance. Analytics and advertising cookies are used only with your consent where required.
Your choices: When you first visit our Site, you can accept, deny, or customize non-essential cookies through our cookie consent banner, and you can change your preferences at any time using the cookie settings icon on the Site. You can also control cookies through your browser settings. Disabling certain cookies may affect how the Site functions.
Our Site honors consent choices for analytics and advertising storage consistent with applicable consent frameworks.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information, including secure (HTTPS) connections on our Site. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use caution when transmitting sensitive information online.
8. Data Retention
We retain personal information for as long as needed to provide services, maintain business and warranty records, comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
9. Your Privacy Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you;
- Correction — request that we correct inaccurate information;
- Deletion — request that we delete your personal information, subject to legal exceptions;
- Opt out — of marketing emails (via the unsubscribe link), text messages (reply STOP), or non-essential cookies (via the cookie banner).
Residents of certain states (such as California, Colorado, Connecticut, Virginia, Texas, Oregon, and others with comprehensive privacy laws) may have additional rights under those laws, including the right to opt out of targeted advertising and the right not to be discriminated against for exercising privacy rights. We do not sell personal information or share it for cross-context behavioral advertising.
To exercise any of these rights, contact us using the information in Section 13. We may need to verify your identity before fulfilling your request, and we will respond within the timeframe required by applicable law.
10. Children’s Privacy
Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. Because there is no common industry standard for DNT, our Site does not currently respond to DNT signals. You can manage tracking through our cookie consent tool and your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be posted prominently on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
Call Red Truck Plumbing
202 Davis Grove Circle, Suite 103
Cary, NC 27519
Phone: 984-231-4475
Email: contact@callredtruck.com